Call Center Representative

Remote

Full Time

Operations

Entry Level

Be the voice people rely on. At CCS, we handle inbound calls for clients across industries and we're looking for someone who genuinely enjoys helping callers. We need communicators who are calm under pressure, quick on their feet, and take pride in leaving every caller with a great experience. In this role, you'll be the first point of contact for a wide range of callers, handling everything from scheduling appointments and gathering information to answering questions and resolving concerns all while representing our clients with professionalism and care.

During your first 90–180 days, you will access the CCS work environment using your personal computer.

What You'll Do

Answer inbound calls professionally and on time
Follow client-specific scripts and procedures
Gather and document caller information accurately
Schedule appointments and relay messages correctly
Provide callers with product and service information
Process online reservations accurately
Maintain quality assurance standards
Stay current on all CCS client programs and accounts

What We're Looking For

G.E.D. or higher education
1 year of call center or customer service experience
Comfortable navigating multiple software platforms simultaneously
Basic understanding of computer hardware, software, and general systems
Ability to handle confidential information responsibly
Strong written and verbal communication skills in English
Good problem-solving skills and attention to detail
Knowledge of customer service principles and quality standards

Availability

20–40 hours per week. Saturday or Sunday availability is required.

Available Shifts (CST)

6:00 AM – 11:00 AM
6:00 AM – 2:30 PM
11:00 AM – 7:30 PM
2:30 PM – 11:00 PM

Equipment Requirements

Windows 11 operating system
Intel i3 or AMD Ryzen 3 CPU or better
8 GB RAM or more (installed physical memory)
Two monitors
Webcam
Wired USB headset
Keyboard with F1–F12 and Page Up/Down keys
Wired ethernet connection (Wi-Fi not permitted, cellular internet, starlight, 5G etc. are not permitted)

Benefits

Work from home
Monthly performance bonus opportunities
Medical insurance (full-time employees)
Dental and vision insurance (full-time employees)
401(k)
Paid time off
Life insurance
Holiday incentive pay
Employee events and activities
Advancement opportunities

Training will be 7/13/2026 - 7/24/2026 from 8:00 AM - 4:30 PM CST

Sound like a fit? Apply today and join the CCS team.

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