IT Systems Administrator - Cloud Platforms
Minnetonka, MN
Full Time
IT
Experienced
Customer Contact Services (CCS) is seeking a Systems Administrator – Cloud Platforms responsible for the administration and operational reliability of the organization’s core infrastructure, cloud services, and system integrations.
This role manages systems across Microsoft 365, hybrid on-premises Active Directory, Azure Active Directory (Entra), AWS, and Azure environments, while maintaining network infrastructure and supporting system integrations across the organization. The Systems Administrator plays a key role in ensuring systems remain secure, stable, and well-maintained while identifying opportunities to improve efficiency through automation.
This role is ideal for a systems administrator with approximately 3–6 years of experience managing Microsoft and cloud-based infrastructure who enjoys maintaining reliable systems, resolving complex technical issues, and improving operational processes.
Duties and Responsibilities:
Infrastructure & Cloud Administration
This role manages systems across Microsoft 365, hybrid on-premises Active Directory, Azure Active Directory (Entra), AWS, and Azure environments, while maintaining network infrastructure and supporting system integrations across the organization. The Systems Administrator plays a key role in ensuring systems remain secure, stable, and well-maintained while identifying opportunities to improve efficiency through automation.
This role is ideal for a systems administrator with approximately 3–6 years of experience managing Microsoft and cloud-based infrastructure who enjoys maintaining reliable systems, resolving complex technical issues, and improving operational processes.
Duties and Responsibilities:
Infrastructure & Cloud Administration
- Administer and maintain Microsoft 365, hybrid on-premises Active Directory and Azure Active Directory / Entra ID identity services.
- Manage and maintain AWS and Azure cloud environments, including provisioning resources, monitoring systems, and maintaining operational stability.
- Monitor system performance and implement improvements to maintain reliable infrastructure operations.
- Develop and maintain API integrations between internal systems and third-party platforms such as CRM, ticketing, and reporting tools.
- Create and maintain scripts using T-SQL, PowerShell, or Python to automate administrative and operational tasks.
- Administer and maintain network infrastructure, including firewalls, VPN connectivity, DNS, and TCP/IP networking.
- Diagnose and resolve complex infrastructure or connectivity issues affecting systems and services.
- Implement and maintain security best practices across infrastructure, identity services, and cloud platforms.
- Monitor systems and infrastructure services to ensure operational reliability and stability.
- Participate in the IT on-call rotation to respond to critical system incidents after hours, troubleshoot outages, and restore services within defined response and resolution expectations.
- Serve as a technical resource for resolving complex infrastructure issues affecting business systems.
- Maintain documentation for system configurations, integrations, and operational procedures.
- Collaborate with vendors and internal teams on infrastructure improvements and technology initiatives.
Required Skills/Abilities:
- Experience administering Microsoft 365 and Azure Active Directory / Entra ID
- Experience managing or supporting AWS or Azure cloud environments
- Experience managing or supporting Windows and Linux servers
- Experience managing or supporting SQL Databases
- Strong understanding of networking fundamentals, including TCP/IP, DNS, VPNs, and firewalls
- Experience developing scripts using PowerShell or Python
- Familiarity with API integrations
- Familiarity with IT service management or ITIL practices
- Strong troubleshooting and analytical problem-solving skills
- Ability to communicate effectively with both technical teams and internal stakeholders
Benefits:
- Hybrid remote option
- Medical insurance (full-time employees)
- Dental and Vision insurance (full-time employees)
- 401k
- Paid time off
- Life insurance
- Paid company observed Holidays
- Employee events and activities
- Advancement opportunities
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